Help & Resources
Whether you're paying a bill or managing accounts, here you'll find everything you need all in one place.
Customer Resources
Understanding Collection Notices
Learn what a collection notice means, why you may have received it and the steps you can take to respond.
Managing your payments
How to review your account information, make payments, check balances and ensure all details are accurate.
Requesting your Personal Information Record (PIR)
How to request your PIR, what information is included and expected processing timeframes.
What to do if you believe a debt is incorrect
Steps to follow if you believe the debt listed is not yours or contains incorrect information, including how to request a review.
Business Resources
Submitting new accounts for collection
Step-by-step guidance on preparing and submitting new debts efficiently.
Understanding the collection process
Overview of how accounts are managed, monitored and progressed through the recovery lifecycle.
Reporting and account updates
How to access reports, track account performance and receive status updates.
FAQ’s
If you’re in a position to pay the debt now and have a customer portal profile, you can log on and pay using EziDebit or BPAY – its that easy.
If you are unable to pay the debt in full, you may be able to set up a payment arrangement using the Direct Debit option in the customer portal. This will assist you to make regular, achievable repayments on your account.
If you would like to discuss these options, our team can assist or take your payment over the phone. Just call (03) 6213 5580.
You can pay your account via the following methods:
– Australia Post – Follow the Pay My Bill link in the header of this website.
– BPAY – Contact your bank or financial institution to make a payment from your cheque, savings, debit, credit card or transaction account. For more information on how to make a BPAY payment, visit www.bpay.com.au. The Tascol BPAY Biller code is 41673, and your account reference is shown on the letter, email or text from us.
– Direct Debit – We can establish a Direct Debit to conveniently and securely transfer an agreed amount directly from your bank account on a weekly or fortnightly basis. Please talk to one of our collections team and they can assist you with the setup.
There are many reasons why people find themselves in debt. In our experience, most people want to pay their debts, but many do not know how to go about it. We are here to help you find the best solution.
Pay it now – If you are in a position to pay the debt immediately via the above payment options.
I can’t pay, what now? If you are unable to pay your debts immediately there may be options available to you which may prevent any further action.
Get in touch – The first thing to do if you have a debt with us is to get in touch immediately. Tell us your situation and we may be able to provide a simple solution to a quick and amicable repayment.
A payment arrangement – Sometimes, the most viable way to settle a debt is through a ‘payment arrangement’. We will assist you to make regular, achievable repayments of your debt, and remit those funds to your creditor. Tascol can help you further by setting up a direct debit and/or reminder text messages each time a payment is due.
An ‘informal’ creditors arrangement – If you have three or more debts and do not feel you can pay immediately, talk to us. Tascol may be able to assist you with an informal / private agreement between you and your creditors. We administer the arrangement, communicate with and seek the approval of your creditors and distribute the proceeds in a fair and equitable way. This is often the most simple and cost effective way of dealing with multiple debts. A successful creditors arrangement will not always be possible. We believe, however, that in many cases, investigating an informal arrangement is a good place to start. Importantly it does not involve going further into debt to solve the problem.
Application for Financial Hardship – Tascol understands that some of our customers may be experiencing financial difficulty or hardship due to a number of different life events such as illness, change in income, relationship breakdown or emergency events like natural disasters. Our team is committed to working with vulnerable customers in our community who are experiencing genuine financial hardship and will do so in a fair, considerate and compassionate manner. Please use our application for financial hardship if you find yourself in this situation.
Financing – Some financial institutions offer finance for those who are in debt. Often unencumbered assets such as property are required as security and there are costs and obligations of which you need to be fully aware.
Debt Agreement Under Part 9 of the Bankruptcy Act – A Debt Agreement allows an individual to formally negotiate a binding compromise with their creditors. This arrangement is recorded on your credit information file. Further information is available from Australian Financial Security Authority (AFSA).
Bankruptcy – If you are declared bankrupt, you are required to submit your assets and debts to the control of a Trustee. Bankruptcy generally lasts for three years and there are a range of obligations you are required to comply with during this period. Bankruptcy action is recorded on your credit information file in Australia for a period of 5 years. Bankruptcy is a serious action and should only be considered as a last resort.
Pay it now – If you are in a position to pay the debt immediately via the above payment options.
I can’t pay, what now? If you are unable to pay your debts immediately there may be options available to you which may prevent any further action.
Get in touch – The first thing to do if you have a debt with us is to get in touch immediately. Tell us your situation and we may be able to provide a simple solution to a quick and amicable repayment.
A payment arrangement – Sometimes, the most viable way to settle a debt is through a ‘payment arrangement’. We will assist you to make regular, achievable repayments of your debt, and remit those funds to your creditor. Tascol can help you further by setting up a direct debit and/or reminder text messages each time a payment is due.
An ‘informal’ creditors arrangement – If you have three or more debts and do not feel you can pay immediately, talk to us. Tascol may be able to assist you with an informal / private agreement between you and your creditors. We administer the arrangement, communicate with and seek the approval of your creditors and distribute the proceeds in a fair and equitable way. This is often the most simple and cost effective way of dealing with multiple debts. A successful creditors arrangement will not always be possible. We believe, however, that in many cases, investigating an informal arrangement is a good place to start. Importantly it does not involve going further into debt to solve the problem.
Application for Financial Hardship – Tascol understands that some of our customers may be experiencing financial difficulty or hardship due to a number of different life events such as illness, change in income, relationship breakdown or emergency events like natural disasters. Our team is committed to working with vulnerable customers in our community who are experiencing genuine financial hardship and will do so in a fair, considerate and compassionate manner. Please use our application for financial hardship if you find yourself in this situation.
Financing – Some financial institutions offer finance for those who are in debt. Often unencumbered assets such as property are required as security and there are costs and obligations of which you need to be fully aware.
Debt Agreement Under Part 9 of the Bankruptcy Act – A Debt Agreement allows an individual to formally negotiate a binding compromise with their creditors. This arrangement is recorded on your credit information file. Further information is available from Australian Financial Security Authority (AFSA).
Bankruptcy – If you are declared bankrupt, you are required to submit your assets and debts to the control of a Trustee. Bankruptcy generally lasts for three years and there are a range of obligations you are required to comply with during this period. Bankruptcy action is recorded on your credit information file in Australia for a period of 5 years. Bankruptcy is a serious action and should only be considered as a last resort.
Life is filled with ups and downs, and we totally understand that. The important thing to remember is not to ignore it and hope it goes away. We’re here to help and we want to work with you to tailor a solution to fit your circumstances. You can start a discussion by logging in to the customer portal, calling us on (03) 6213 5580 or emailing us at [email protected]
The important thing is to talk to us.
The important thing is to talk to us.
Life can certainly throw us some hurdles from time to time. We understand and are here to help you work it out, not make things worse. Our team is committed to working with you in a fair, considerate and compassionate manner. You can start a discussion by logging in to the customer portal, calling us on (03) 6213 5580 or emailing us at [email protected]
If you think you’ve been sent a collection notice that’s not intended for you, incorrect, or part of a misunderstanding, email [email protected] or give us a call on (03) 6213 5580 and provide as much information as you can about your concern.
This should include why you believe the debt is incorrect, any supporting documents and your contact details.
We’ll review the information and come back to you with the outcome, or request anything further if needed.
This should include why you believe the debt is incorrect, any supporting documents and your contact details.
We’ll review the information and come back to you with the outcome, or request anything further if needed.
You can log into the customer portal and update your details there, or by calling our team on (03) 6213 5580.
We are conscious that customers should remain vigilant in ensuring they are dealing with the right people (particularly if you receive contact that is unexpected).
When we contact you, our calls will be from one of the following number ranges:
(03) 6213 5580 (Hobart)
(03) 6332 1380 (Launceston)
(03) 6430 3780 (Burnie)
All SMS messages we send will appear from our SMS number 0400 979 501.
All written correspondence will have the Tascol letterhead, and will be postmarked from Hobart, Tasmania.
The communication will contain details about who the money is owed to, how much is overdue, and your Tascol account reference number.
If in doubt ask for your Tascol Reference number and call us back!
When we contact you, our calls will be from one of the following number ranges:
(03) 6213 5580 (Hobart)
(03) 6332 1380 (Launceston)
(03) 6430 3780 (Burnie)
All SMS messages we send will appear from our SMS number 0400 979 501.
All written correspondence will have the Tascol letterhead, and will be postmarked from Hobart, Tasmania.
The communication will contain details about who the money is owed to, how much is overdue, and your Tascol account reference number.
If in doubt ask for your Tascol Reference number and call us back!
Can't find what you're looking for?
If you're unable to find the information that matches your situation, our team is here to assist you.