Understanding Collection Notices

Receiving a collection notice can feel unexpected. In most cases, it means an account has remained unpaid and has now been referred to Tascol for resolution.

Our role is to bring clarity to what’s owed, explain what happens next and help you take the right steps to resolve the matter. Whether you’re able to pay in full or need a different arrangement, there are clear pathways available.

We encourage you to review the information provided, check that your details are accurate and take action as early as possible. Acting early often makes the process simpler and more flexible.

Moving forward

Once you’ve reviewed your account, you can choose the option that best suits your situation. That might mean making a payment straight away, setting up a plan or discussing hardship support.

If you’re unsure about any part of the process, our team is here to help. We’ll explain things clearly, answer your questions and work with you to find a practical way forward.

Everything we do is guided by fairness, respect and clear communication, ensuring a the process is handled properly until a resolution is fully made.